Privacy policy

What we collect

• Your move. Your new address, move-in date, whether you're buying or renting, and home size.
• How to reach you. Your first name, email and, if you give it, your mobile number.
• Your choices. Whether you opted in to texts or asked our electricity partner to contact you, with the exact wording you agreed to and the date and time.
• Public records about the address. Water district, home size and year built (Harris Central Appraisal District), internet companies on your census block (FCC National Broadband Map) and county.
• Who sent you. If you came through a partner's or listed pro's link, which one it was. They see a count only, never your details.
• Your checklist. Which steps you've marked done.
• Partners and pros. If you apply as a partner or a listed pro: your name, company, contact details, license number and the areas you serve.
• Basic technical data. Our hosting provider may log things like IP address and browser type to keep the site secure. We don't use advertising trackers.

How we use it

• To build your move-in plan and keep it up to date.
• To confirm your address can choose its electricity company. We check the address in the system our electricity partner uses (see below).
• To send the emails you need (sign-in codes, plan updates), move-in reminder emails you can stop anytime with one tap, and, only if you opted in, text reminders.
• To connect you with a local pro, only when you tap "contact me" for that pro.
• To tell a partner how many of their clients we helped. Counts only, never your details.
• To keep records we need for our business and the law.

We don't sell your personal information.

Who we share it with

• Our electricity partner. Feral Watt, an agent of Choice Power Association, LLC. We use your address to check which electric lines serve it. Feral Watt contacts you only if you ask it to set up electricity, and then gets your name, contact details and address.
• A pro you choose. When you tap "contact me," that one pro gets your first name, email, ZIP, move-in date and your request. Never your phone number.
• Service providers. The companies that run our website, database, email, text messages and address search (for example Netlify, Supabase, Resend and Google Maps). They process data only to provide those services to us.
• Public data sources. To look up public records, we send the address or its map location to the Texas Commission on Environmental Quality, Harris County, the FCC and our address search provider.
• When the law requires it. For example, a valid court order.

Text messages (SMS)

Texting is optional. If you check the text box when you start your move, you agree to receive move reminders and updates from Howdy Move. Consent is not a condition of using Howdy Move. See our SMS terms.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes; text messaging originator opt-in data and consent will not be shared with any third parties.

• No sharing for marketing. We do not sell, rent or share mobile phone numbers, SMS opt-in data or consent with third parties or affiliates for their marketing or promotional purposes.
• Service providers only. Your number may be processed by the text messaging provider that delivers our messages, only to send them.
• Your record. When you opt in, we keep the wording you agreed to and when, as proof of consent.

How long we keep it

Move plans are deleted 12 months after the move-in date, except records we must keep by law, such as proof of consent. Partner and pro records stay while the account is active and for as long as we need them for recordkeeping.

Your choices

• Email hello@howdymove.com to see, correct or delete your information. We'll do it unless the law requires us to keep it.
• Reply STOP to any text to stop texts.
• Every email we send has a way to reach us.

Security

Your plan is visible only to you after you sign in with a code sent to your email. Access for our team is limited to the people who run Howdy Move.

Children

Howdy Move is for adults. We don't knowingly collect information from anyone under 18.

Changes

If we update this policy, we'll change the date at the top of this page.